Shipping policy

SHIPPING TIME
Orders are usually processed within 7-10 business days (i.e., Monday – Friday).

We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.

We offer free shipping on all products.

 

Policy for COD orders:

After Receiving Your Order our team will call or WhatsApp you for the confirmation of your order. If you do not reply or accept the call we will not process your order which may lead to dispatch delay or order cancelation . Only after confirmation from your side order will be processed as per availability of stocks.

There are some cities , where our delivery partner don't provide delivery service through COD. We advised to you do payment online for fast & reliable delivery process.


SHIPMENT TRACKING
You will be notified through email & WhatsApp when your order ships from our warehouse with the shipment tracking number.

PAYMENT METHOD
You can pay via all major VISA or MASTERCARD credit/debit cards using our payment gateway at the time of checkout. Payment is accepted in INR (Indian National Rupee) at the time of purchase. Duties and taxes are included in the price.

RETURN POLICY
We are happy to offer a 30 day, no-questions-asked return policy (with full refund or credit) for unused and unworn items. Free return shipping is applicable only when costs do not exceed Rs. 70 and for pincodes covered by our courier partners.

In case charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against customer refund. In case of non-serviceable pincodes, customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.

Please note that we currently do not offer free shipping on international returns.

RETURN SHIPMENT PROCESS
To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Shipping and handling charges, as well as taxes and duties are not refundable. Please address all returns to:

Mero Jewellery
Shop No. 17, Dagina Bazaar,
Mumbadevi Road, Mumbai - 400002